We encourage you to shop responsibly, to read our size guide carefully, and to consider the environmental impact when purchasing and returning items - the less unnecessary shipping, the better.

We accept returns within 14 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Any item not in its original condition, damaged, or missing parts will not be eligible for return. Custom-made or personalized items are non-returnable. To initiate a return, reply to your order confirmation email to request which products you would like to return and if you wish an exchange or a refund.

Follow the instructions above on how to return an item. After receiving your exchange request email, we will email you a prepaid return shipping label (only for your first exchange). Print the prepaid return shipping label. Send all items back to us reusing the same shoe box and with the label provided. We will do our best to accommodate your exchange request, subject to product availability. If the desired item is not available, we will issue a refund. Customers are responsible for any customs fees, taxes, or duties associated with returning items for exchange.

Follow the instructions above on how to return an item. After receiving your refund request email, we will reply you with the respective instructions. When returning an item to be refunded, you are responsible for sending it back to us in your most convenient manner. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund of the value of the product purchased (without the initial shipping fees we were charged and any eventual custom fees, taxes or duties) will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

We are only authorized to issue the refund on the original payment method used to make the purchase. If the credit card used has expired or has been blocked, but you have a new card issued by the same financial institution, the refund will arrive on your new credit card account, even though the number is different. Otherwise, contact the bank directly to verify the details of the pending payment.